FoxTrack

Terms of Service

Last updated: July 22, 2026

These Terms of Service ("Terms") govern your access to and use of FoxTrack ("the Service"), operated by Fox & Train ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use FoxTrack.

1. Description of Service

FoxTrack is a web-based SaaS platform for managing 3D printing shops and print farms. It provides tools for order management, quoting, invoicing, CRM, inventory tracking, printer monitoring, and reporting.

2. Accounts and Eligibility

  • You must be at least 13 years old to use FoxTrack.
  • You are responsible for maintaining the security of your account credentials.
  • You are responsible for all activity that occurs under your account.
  • You must provide accurate information when creating your account.
  • One person may not maintain more than one free account.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Subscription Plans and Billing

3.1 Paid Plans

FoxTrack offers paid subscription plans (monthly, annual, or lifetime) processed through our billing provider, Polar.sh. By subscribing, you authorise Polar.sh to charge your payment method on the applicable billing cycle.

3.2 Lifetime Plan: Important Terms

The Lifetime Plan grants you unlimited access to FoxTrack for as long as the Service is operational. By purchasing a Lifetime Plan, you acknowledge and agree to the following:

  • "Lifetime" refers to the operational lifetime of FoxTrack, not your biological lifetime or any fixed time period.
  • Fox & Train does not guarantee that FoxTrack will operate indefinitely. The Service may be discontinued at any time, with or without prior notice, at our sole discretion.
  • Lifetime Plan purchases are non-refundable. If FoxTrack is discontinued, you will not be entitled to any refund, compensation, credit, or damages of any kind.
  • The Lifetime Plan grants access to the core Service as it exists at the time of purchase. Future features may be included or may require a separate purchase, at our discretion.
That said, we are fully committed to building and operating FoxTrack for the long term: discontinuation would only ever be a last resort, not a planned outcome. We offer Lifetime Plans because we believe in the future of FoxTrack, not as a short-term revenue strategy. If you are not comfortable with these terms, we recommend a monthly or annual plan instead.

3.3 Cancellations and Refunds

  • Monthly and annual subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused time.
  • Lifetime Plan purchases are non-refundable.
  • We may issue refunds at our sole discretion in exceptional circumstances.

3.4 Price Changes

We reserve the right to change subscription pricing at any time. We will provide at least 30 days' notice before any price increase affects your existing subscription.

4. Acceptable Use

You agree not to use FoxTrack to:

  • Violate any applicable law or regulation
  • Upload or transmit malicious code, viruses, or harmful content
  • Attempt to gain unauthorised access to any part of the Service or its infrastructure
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Use the Service to store or process data on behalf of third parties without their knowledge or consent
  • Interfere with or disrupt the integrity or performance of the Service

We reserve the right to suspend or terminate your account immediately and without notice if we determine you have violated this section.

5. User Content and Data

5.1 Your Data Belongs to You

All business data you create in FoxTrack (orders, invoices, customers, inventory, etc.) remains your property. We do not claim any ownership over your content.

5.2 Licence to Operate the Service

By uploading or entering content into FoxTrack, you grant Fox & Train a limited, non-exclusive licence to store, process, and display that content solely for the purpose of providing the Service to you. We do not use your data for any other purpose.

5.3 Data Export

You are responsible for exporting your data if you cancel your account. We provide data export tools for this purpose. After account deletion, your data cannot be recovered.

5.4 No Liability for Data Loss

While we take reasonable measures to protect your data, we are not liable for any loss of data caused by circumstances beyond our reasonable control, including hardware failure, natural disasters, or third-party service outages.

6. AI Assistant

6.1 Experimental Feature

The AI assistant is an optional, experimental feature, provided "as is" and without warranty of any kind. It is off by default and only works once you configure your own AI provider. We may modify, limit, suspend, or discontinue the assistant at any time, with or without notice.

6.2 AI Output Is Not Advice

AI output may be inaccurate, incomplete, or misleading. Anything the assistant produces is a suggestion, not professional, financial, tax, or legal advice. You must review any AI-generated draft, including expense drafts and data extracted from receipts or images, before you save it or rely on it. You are responsible for what you save and for any decision you make on the basis of AI output.

6.3 Your Provider Account and Costs

The assistant runs on an AI provider account that belongs to you. You are responsible for that account, for any API charges or usage costs it incurs, and for complying with your provider's own terms of service and usage policies. We do not bill for AI usage and we do not reimburse it.

6.4 Data You Send

You decide which data the assistant may access, using the permission toggles in workspace settings, and you are responsible for the data you choose to send to your configured provider. Once data reaches your provider, it is handled under that provider's terms and privacy policy, not ours. See our Privacy Policy for details.

7. Intellectual Property

All software, design, trademarks, and content comprising the FoxTrack platform are owned by Fox & Train or its licensors. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our prior written permission.

8. Service Availability

We aim to keep FoxTrack available and reliable, but we do not guarantee uninterrupted or error-free access. The Service is provided on an "as is" and "as available" basis. We may perform maintenance, updates, or experience downtime without notice.

We are not liable for any loss or inconvenience caused by Service unavailability.

9. Termination

9.1 By You

You may stop using FoxTrack and delete your account at any time from Settings → Danger Zone → Delete Account. Deleting your account terminates these Terms with respect to your use of the Service.

9.2 By Us

We may suspend or terminate your access to FoxTrack at any time and for any reason, including but not limited to:

  • Violation of these Terms
  • Non-payment of fees
  • Fraudulent or abusive activity
  • Discontinuation of the Service

Where possible, we will provide advance notice of termination. In cases of serious violation, we may terminate immediately without notice.

10. Disclaimers

To the fullest extent permitted by applicable law:

  • FoxTrack is provided "as is" without any warranties, express or implied.
  • We make no warranty that the Service will meet your specific requirements, be error-free, or be available at any particular time.
  • We are not responsible for any business decisions made based on data within FoxTrack.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Fox & Train shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of FoxTrack, even if we have been advised of the possibility of such damages.

Our total liability to you for any claims arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these Terms or your use of FoxTrack shall be subject to the exclusive jurisdiction of the courts of Singapore.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or via a notice within the Service at least 14 days before the changes take effect. Your continued use of FoxTrack after that date constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the Service and delete your account before the changes take effect.

14. Contact Us

If you have questions about these Terms, please contact:

Fox & Train
foxntrain@gmail.com