Terms of Service
Last updated: October 18, 2026
These Terms of Service ("Terms") govern your access to and use of FoxTrack ("the Service"), operated by Fox & Train ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use FoxTrack.
1. Description of Service
FoxTrack is a web-based SaaS platform for managing 3D printing shops and print farms. It provides tools for order management, quoting, invoicing, CRM, inventory tracking, printer monitoring, reporting, and, on some plans, printer control through FoxTrack Bridge, an AI assistant, order sync from online stores, a REST API, and webhooks. What each plan includes is listed on the pricing page.
2. Accounts and Eligibility
- You must be at least 13 years old to use FoxTrack.
- You are responsible for maintaining the security of your account credentials.
- You are responsible for all activity that occurs under your account.
- You must provide accurate information when creating your account.
- One person may not maintain more than one free account.
We reserve the right to suspend or terminate accounts that violate these Terms.
3. Subscription Plans and Billing
3.1 Paid Plans
FoxTrack offers paid subscription plans (monthly or annual) processed through our billing provider, Polar.sh. By subscribing, you authorize Polar.sh to charge your payment method on the applicable billing cycle. Polar.sh is the merchant of record for these payments: it charges your payment method, handles the sales tax or VAT on them, and its own terms also apply to the checkout.
3.2 Lifetime Plans (No Longer Sold): Important Terms
Lifetime Plans are no longer offered for purchase. A workspace that purchased one before 22 September 2026 keeps it. A Lifetime Plan is a one-time purchase of either the Pro or the Farm tier (previously named Enterprise). It grants that tier, with that tier's limits, on one workspace for as long as the Service is operational. By holding a Lifetime Plan, you acknowledge and agree to the following:
- "Lifetime" refers to the operational lifetime of FoxTrack, not your biological lifetime or any fixed time period.
- Fox & Train does not guarantee that FoxTrack will operate indefinitely. If we ever close it, we will email you at least 30 days beforehand and keep a full export of your data available during that time.
- Lifetime Plan purchases are non-refundable. The one exception is a refund the law or our payment provider's terms require.
- The Lifetime Plan grants access to the core Service as it exists at the time of purchase. Future features may be included or may require a separate purchase, at our discretion.
3.3 Cancellations and Refunds
- Monthly and annual subscriptions can be canceled at any time. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused time.
- Lifetime Plan purchases are non-refundable.
- We may issue refunds at our sole discretion in exceptional circumstances.
3.4 Price Changes
We reserve the right to change subscription pricing at any time. We will provide at least 30 days' notice before any price increase affects your existing subscription.
4. Acceptable Use
You agree not to use FoxTrack to:
- Violate any applicable law or regulation
- Upload or transmit malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to any part of the Service or its infrastructure
- Reverse engineer, decompile, or attempt to extract the source code of the Service
- Store personal data about your customers or anyone else that you do not have a lawful basis to hold
- Send invoice emails, webhooks, or API requests that are misleading, unsolicited, or intended for anyone other than your own customers and systems
- Interfere with or disrupt the integrity or performance of the Service
- Share one account between several people, or resell access to the Service
We reserve the right to suspend or terminate your account immediately and without notice if we determine you have violated this section.
5. User Content and Data
5.1 Your Data Belongs to You
All business data you create in FoxTrack (orders, invoices, customers, inventory, etc.) remains your property. We do not claim any ownership over your content.
5.2 License to Operate the Service
By uploading or entering content into FoxTrack, you grant Fox & Train a limited, non-exclusive license to store, process, and display that content solely for the purpose of providing the Service to you. We do not use your data for any other purpose.
5.3 Data Export
You are responsible for exporting your data if you cancel your account. You can download it as CSV at any time from Settings → Data. After account deletion, your data cannot be recovered. If we ever close FoxTrack, we will email you at least 30 days beforehand and keep the export available for that time.
5.4 No Liability for Data Loss
While we take reasonable measures to protect your data, we are not liable for any loss of data caused by circumstances beyond our reasonable control, including hardware failure, natural disasters, or third-party service outages.
5.5 Your Customers' Data
Customer records, addresses, and other personal data you enter about other people are your responsibility. You confirm that you are entitled to store that data and to use it in the way FoxTrack does on your instruction: showing it to your workspace members, printing it on documents, and emailing invoices to the address on the record. We act as your processor for that data, as described in our Privacy Policy.
5.6 Documents You Issue
Quotes, invoices, and packing slips generated by FoxTrack are your documents. You are responsible for their accuracy and for meeting any invoicing, tax, or record-keeping rules that apply to your business. FoxTrack fills in numbers from the data you entered; it does not check them against any law.
6. AI Assistant
6.1 Experimental Feature
The AI assistant is an optional, experimental feature, provided "as is" and without warranty of any kind. It is off by default and only works once you configure your own AI provider. We may modify, limit, suspend, or discontinue the assistant at any time, with or without notice.
6.2 AI Output Is Not Advice
AI output may be inaccurate, incomplete, or misleading. Anything the assistant produces is a suggestion, not professional, financial, tax, or legal advice. You must review any AI-generated draft, including expense drafts and data extracted from receipts or images, before you save it or rely on it. You are responsible for what you save and for any decision you make on the basis of AI output.
6.3 Your Provider Account and Costs
The assistant runs on an AI provider account that belongs to you. You are responsible for that account, for any API charges or usage costs it incurs, and for complying with your provider's own terms of service and usage policies. We do not bill for AI usage and we do not reimburse it.
6.4 Data You Send
You decide which data the assistant may access, using the permission toggles in workspace settings, and you are responsible for the data you choose to send to your configured provider. Once data reaches your provider, it is handled under that provider's terms and privacy policy, not ours. See our Privacy Policy for details.
6A. Integrations, Printer Control, API Keys and Webhooks
Pro and Farm plans can connect FoxTrack Bridge and CloudSlicer3D. Farm plans can also sync orders from Shopify, Etsy and WooCommerce, and create API keys and webhook endpoints. If you use these:
- An API key acts as your workspace. Keep it secret. Anything done with it is treated as done by you, and you should revoke a key immediately if it leaks.
- Webhooks send your workspace's data to the URL you configure. Make sure you control that endpoint and that it is safe to receive the data.
- Third-party services you connect are governed by their own terms. We are not responsible for their availability, their charges, or what they do with your data.
- API usage is rate limited. We may adjust limits, change endpoints, or retire an API version with reasonable notice.
- The pause, resume, stop and light controls act on real printers through FoxTrack Bridge. A command can arrive late or not at all (for example when the Bridge computer is off), and a command the Bridge does not collect within two minutes is dropped. You are responsible for your printers and for watching them. We are not liable for failed prints, lost material, or damage to printers or property.
- Store sync sends tracking numbers to your store, and the store then emails your customer. You are responsible for following each store platform's own terms. Features marked Beta, such as store sync today, are still being tested: they may change or stop, so check the orders they import.
The term "Etsy" is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc.
7. Intellectual Property
All software, design, trademarks, and content comprising the FoxTrack platform are owned by Fox & Train or its licensors. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our prior written permission.
7A. Copyright Complaints
If you believe material on FoxTrack infringes your copyright, you can send a notice to our designated copyright agent. Our Copyright Policy explains what a notice must include, how to send a counter-notice, and how to reach the agent. We terminate the accounts of repeat infringers in appropriate circumstances.
8. Service Availability
We aim to keep FoxTrack available and reliable, but we do not guarantee uninterrupted or error-free access. The Service is provided on an "as is" and "as available" basis. We may perform maintenance, updates, or experience downtime without notice.
We are not liable for any loss or inconvenience caused by Service unavailability.
9. Termination
9.1 By You
You may stop using FoxTrack and delete your account at any time from Settings → Account → Delete account. Deleting your account terminates these Terms with respect to your use of the Service.
9.2 By Us
We may suspend or terminate your access to FoxTrack at any time and for any reason, including but not limited to:
- Violation of these Terms
- Non-payment of fees
- Fraudulent or abusive activity
- Discontinuation of the Service
Where possible, we will provide advance notice of termination. In cases of serious violation, we may terminate immediately without notice.
10. Disclaimers
To the fullest extent permitted by applicable law:
- FoxTrack is provided "as is" without any warranties, express or implied.
- We make no warranty that the Service will meet your specific requirements, be error-free, or be available at any particular time.
- We are not responsible for any business decisions made based on data within FoxTrack.
- Quotes and cost estimates are calculated from the rates and prices you entered. They are not a guarantee of your actual costs or profit.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Fox & Train shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of FoxTrack, even if we have been advised of the possibility of such damages.
Our total liability to you for any claims arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these Terms or your use of FoxTrack shall be subject to the exclusive jurisdiction of the courts of Singapore.
13. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or via a notice within the Service at least 14 days before the changes take effect. Your continued use of FoxTrack after that date constitutes acceptance of the updated Terms.
If you do not agree to the updated Terms, you must stop using the Service and delete your account before the changes take effect.
14. Contact Us
If you have questions about these Terms, please contact:
Fox & Train
info@foxtrack.studio