Plans and billing

There are three plans. Free is for getting started and never expires: 3 quotes and 3 invoices a month, and everything those documents do. Pro is for a working shop: unlimited orders, quotes and invoices, reports, the AI assistant, Bridge, CloudSlicer3D and Etsy order files, with higher caps on printers, spools, products and inventory. Farm removes the caps, adds seats and a second workspace, white labeling, Shopify, Etsy and WooCommerce order sync, the print planner, and the Developer tab. Your current plan is shown at the top of Settings → Billing and on the Pricing page. On Free and Pro, More with Farm at the bottom of the sidebar opens Billing, where Farm is listed.

Each plan has its own caps on printers, spools, products, inventory items, orders, seats and workspaces, and its own set of features. These are the limits the app enforces:

• Free: 1 printer, 10 spools, 5 products, 10 inventory items, 10 orders per month, 1 team seat, 1 workspace. Quotes and invoices: 3 quotes and 3 invoices per month. Reports: no. AI assistant: no. FoxTrack Bridge: no. CloudSlicer3D: no. Store order sync: no. Etsy order files: no. Print planner: no. Print file storage: none. Rename order statuses: no. Remove FoxTrack branding: no.
• Pro: 5 printers, 100 spools, 30 products, 50 inventory items, unlimited orders per month, 2 team seats, 1 workspace. Quotes and invoices: unlimited quotes and unlimited invoices per month. Reports: yes. AI assistant: yes. FoxTrack Bridge: yes. CloudSlicer3D: yes. Store order sync: no. Etsy order files: yes. Print planner: no. Print file storage: 2 GB. Rename order statuses: yes. Remove FoxTrack branding: no.
• Farm: unlimited printers, unlimited spools, unlimited products, unlimited inventory items, unlimited orders per month, 10 team seats, 2 workspaces. Quotes and invoices: unlimited quotes and unlimited invoices per month. Reports: yes. AI assistant: yes. FoxTrack Bridge: yes. CloudSlicer3D: yes. Store order sync: yes. Etsy order files: yes. Print planner: yes. Print file storage: 20 GB. Rename order statuses: yes. Remove FoxTrack branding: yes.

Orders, quotes and invoices per month reset on the first of each calendar month (UTC). The Developer tab (API keys and webhooks), White labeling and store order sync (Shopify, Etsy and WooCommerce) need the Farm plan. Prices and billing periods are listed on the Pricing page and under Settings → Billing.

FoxTrack tells you which limit you reached and blocks adding more of that thing; nothing is deleted and everything you have stays editable. Either remove what you no longer need or upgrade. This does not work for the Free monthly quote and invoice caps: they count every quote and invoice made this month, so deleting one does not give the slot back. After a downgrade the same rule applies: existing records over the new cap stay, but you cannot add more until you are under it. Features that need a higher plan (Reports, the assistant) show an upgrade notice. At the Free monthly quote or invoice cap, the New button shows a lock with the cap and a link to upgrade to Pro; existing quotes and invoices remain viewable and editable.

Pro and Farm can be paid monthly or yearly, and you can upgrade from Settings → Billing or from the public Pricing page.

On Free, Settings → Billing → Change plan lets the owner pick a plan and period and takes them to Polar, FoxTrack's payment provider and merchant of record, to pay by card. The new plan applies as soon as the payment is confirmed, usually within a minute; reload the page if it has not updated.

Choosing a plan on the public Pricing page works too: Upgrade to Pro or Upgrade to Farm carries the plan and the period you picked (monthly or yearly) into FoxTrack, through sign-up and the shop setup if you are new. Billing then opens checkout for that plan by itself (Opening checkout for Farm, billed yearly). If checkout cannot open (you are not the owner, the workspace already has that plan, or you are moving from Pro to Farm, which goes through Manage billing), Billing says why in one line.

On Pro, open Manage billing to switch to Farm; the portal handles the change and the difference is billed from today. Lifetime plans are no longer sold; a workspace that bought one keeps it, and Billing shows Lifetime access. A lifetime Pro plan cannot be switched from the portal: Billing says Lifetime Pro cannot be switched from the portal, with an Email support link, and we move it to Farm by hand (write to info@foxtrack.studio).

Manage billing under Settings → Billing opens your Polar customer portal, where you update the card, download receipts, or cancel. A canceled subscription keeps its features until the end of the paid period, and Billing shows the date; the workspace then returns to Free with all data intact.

Only the workspace owner can change or cancel the plan. The portal belongs to the person who bought the plan (their card, their receipts), so when a workspace has more than one owner, only the one who bought it can open Manage billing; the others see who manages billing.

The person who pays for Farm also gets it on one more workspace they own. On that second workspace, Billing says the plan is covered by another workspace's subscription, and it is managed from the workspace it was bought in. Making someone a co-owner of the paid workspace does not cover a workspace of theirs. If your plan was granted to you rather than bought, Billing says no billing is connected, and there is no Manage billing button.